Questions and feedback

Your feedback is always important to us

ÜKSKOMAKAKS OÜ

Rõika 13, 10617, Tallinn, Eesti

kristi@newrustic.ee

 

Frequently asked questions

Orders
 

How far is my order? 
All completed orders will be shipped out after at least 2 days. Still, sometimes package delivery might take 3-7 days dependent of the delivery address and location 

Returns - I wish to return my product, when can i expect a refund ?

Returning a product might take up to 14 days. We will contact you when we have received your product and when can you expect a refund. If you have more questions, feel free to ask kristi@newrustic.ee

 

Materials of bags and maintenance 

How can every bag be unique? 

All the materials of bags are hand woven so the pattern of the bag will be always little bit different 

What kind of leather is used?

We use real leather which come from textile manufacturing remnants.

 

Are all bags in one strict size? 

No they aren't. As every bag material is hand woven and the materials that we use act differently, the sizes of our bags may vary little bit. Be sure to pay close attention to size numbers at product page. 

More questions? 

Feel free to ask anything about our products. Write to us:  kristi@newrustic.ee