Questions and feedback
Your feedback is always important to us
Frequently asked questions
Orders
How far is my order?
All completed orders will be shipped out after at least 2 days. Still, sometimes package delivery might take 3-7 days dependent of the delivery address and location
Returns - I wish to return my product, when can i expect a refund ?
Returning a product might take up to 14 days. We will contact you when we have received your product and when can you expect a refund. If you have more questions, feel free to ask kristi@newrustic.ee
Materials of bags and maintenance
How can every bag be unique?
All the materials of bags are hand woven so the pattern of the bag will be always little bit different
What kind of leather is used?
We use real leather which come from textile manufacturing remnants.
Are all bags in one strict size?
No they aren't. As every bag material is hand woven and the materials that we use act differently, the sizes of our bags may vary little bit. Be sure to pay close attention to size numbers at product page.
More questions?
Feel free to ask anything about our products. Write to us: kristi@newrustic.ee