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QUESTIONS AND FEEDBACK 

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Contact:

 

New Rustic Studio  

Tallinn 10617

ÜKSKOMAKAKS OÜ

Register code:  12718793

Email: kristi@newrustic.ee

 

FREQUENTLY ASKED QUESTIONS

KKK

ORDERS.

How far is my order?
We usually ship your order within 1-2 working days of making your purchase. However, it may take 3-7 days for the package to reach the customer in Estonia or Finland, 7-10 days in Europe, 21-30 days in USA. depending on the method of delivery and the location of the customer.
 

I want to return the product, when will I receive a refund?

Products purchased from the online store can be returned or exchanged within 14 days. A withdrawal from the transaction is free of charge, except for the cost of return, which is charged to the customer. As an exception, the return costs shall be borne by us if the package was ordered by Itella Smartpost or to the Omniva automated parcel terminal. We will write to you when the product has reached us so that you know when to expect a refund. Refund will take takes 1-2 working days from the delivery. If you have additional questions, feel free to write to kristi@newrustic.ee

 

MATERIALS AND CARE OF BAGS.

How can each bag be unique?

The materials of all New Rustic handbags and backpacks are woven on looms, so no two bags are ever the same, even if they are woven from the same material. Handcraft magic.

 

What leather is used for the bags?

The details of our bags are made of real leather, which are left overs from furniture industry.

 

Are all carrying and backpacks the same size?

No, because we woven a bag material on looms and different materials behave differently when the material is removed from the looms - some of them shrink, while others stretch a little softer. Follow the measurements marked on the bag details to get an accurate idea of ​​the size of the bag!

Were any questions left unanswered?

Feel free to ask by writing to kristi@newrustic.ee

 

Your questions and feedback are always welcome.

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